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ACHIEVEMENTS
Revenue Growth & Business Expansion
- Successfully delivered 22% year-on-year revenue growth, increasing pharmacy retail revenues from AED 1.4Bn to AED 3.0Bn+.
- Expanded pharmacy operations through strategic acquisitions, franchise partnerships, and market penetration strategies.
- Spearheaded the introduction of new product categories, including non-pharma retail kiosks, contributing to 4% of total revenue.
Operational Optimization & Process Improvement
- Enhanced prescription workflows, reducing patient waiting times by 20% while increasing pharmacist productivity from 20 patients/day to 37 patients/day.
- Optimized supply chain efficiency, re-engineering delivery processes to ensure on-time fulfillment for 375 pharmacies and 300 modern trade customers.
- Led the implementation of an enterprise-wide ERP system, enhancing inventory tracking, business intelligence, and operational decision-making.
Digital Transformation & Innovation
- Launched an system driven home delivery service, reducing prescription leakage by 50% and increasing revenue by making medications more accessible.
- Established an e-commerce platform for pharmaceutical and wellness products, driving 20%+ of total pharmacy sales through online channels.
- Developed and implemented a neutral-label product range, achieving a margin of over 55% and contributing 10% of total revenue.
Workforce Development & Talent Management
- Designed and launched an employee appreciation program, to recognize and motivate high-performing staff.
- Implemented Oracle Fusion-based performance reviews, aligning competency frameworks with KPI-driven business goals.
- Led organization-wide change management initiatives, fostering a customer-centric culture and improving operational efficiencies.
